Shipping and Exchange
The Colville Online Shop would like to guarantee the highest level of customer satisfaction. We want you to enjoy your online shopping experience with us.
SHIPPING POLICY
The shipment is restricted to the Lebanese territory and is free of charge for all Lebanese’s regions.
Our customer care team will be able to accommodate your orders that we usually ship with Libanpost within 4-5 business days. Orders placed on Saturday, Sunday, and Holidays are not processed until the following business day. Sunday delivery is not available.
A signature delivery confirmation is requested upon arrival. We cannot accommodate requests to deliver to Post Office Boxes or to leave deliveries outside, in out-buildings, or with neighbours, etc...
An automated e-mail will be sent when your order is shipped. If we do not have a product in stock, you will receive an email with any back-order or cancellation information.
Your purchase will be handled with the utmost care and our orders are dispatched by specialized delivery companies, within 3 working days.
Please check your order when you receive it. Goods are packed carefully and securely but if anything is damaged, missing, or not as expected please contact our customer service team by phone or email (contact details mentioned here below) within 24 hours from received date
If, for any reason, an order cannot be dispatched within 3 working days, we will contact you as soon as possible. Unless otherwise arranged by phone or email,
EXCHANGE POLICY
We gladly accept exchange of merchandise purchased online. If for any reason clients are not satisfied with an order, please contact our customer service team by email support@colville-lb.com or by phone on number 03 787852 from 10 AM - 6 PM stating:
- Your name
- Date your order was placed
- Your Sales Order Reference Number
- Reason for exchange
1st time exchange of orders will be free of charge.
Once your return item is received and checked that all the requirements have been met, we will sent you by e-mail a confirmation that the return item has been accepted and credited to your online account.
The return instructions must be followed correctly. We do accept the exchange only if ALL the following conditions are observed:
You must provide a printed copy of the invoice for the purchased item (this is emailed to you as confirmation of your purchase).
- You must provide identification matching the name on the invoice.
- Purchases will only be exchanged for the amount stated on the invoice less any discounts/offers applied or shipping cost.
- Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear. Accessories and shoe care must be unopened.
- Items should be in exactly the same original purchase condition (original packaging), with the original tags attached.
- Exchanges are subject to stock availability.
- Items on Sale are not exchangeable. Only regular priced items may be exchangeable.
- Purchases including gifts cannot be refunded and can only be exchanged.
- Shipping costs (if available) are non-refundable, both on partial or total return. And we do not bear any costs associated with any return shipments.If the full order is returned, any shipping costs incurred at the time of purchase are refunded. If only part of the order is returned, however, the shipping costs are not refunded (if paid).
REPEATED RETURNS
We offer a flexible return policy to make your online shopping experience even easier. We do monitor the number of returns made by customers. Continued returns will be potentially refused at our discretion or lead to the closure of your account with us.
PAYMENT POLICY
Your purchases on our site are entirely safe. Payments are made by cash or credit cards (Visa or Master Card) upon delivery. We have no access to your banking details.
CUSTOMER SERVICE
Phone number: +961 3 787852 from 10 AM - 6 PM
Email address: support@colville-lb.com