FAQ
Shipping and Delivery
How long does delivery take?
Orders are usually processed within 1 business day. Delivery typically takes 2–5 business days depending on your location.
Do you offer free delivery?
Yes. We offer free delivery on orders over 120 US$. The minimum purchase amount will be shown during checkout.
Which countries do you ship to?
We currently delivery throughout Lebanon.
How can I track my order?
Once your order is delivered, you'll receive an email with a tracking number and tracking link with LibanPost.
Can I change my delivery address after placing an order?
Yes, provided your order has not yet been shipped. Please contact us as soon as possible.
What happens if my package is delayed?
Occasionally, deliveries may be delayed due to weather, holidays, or courier issues. If your order is significantly delayed, please contact our support team.
Do you offer express delivery?
Yes. Express delivery is available in selected areas, please contact our support team.
Can I cancel my order after placing it?
Orders can be cancelled before they are shipped. Once dispatched, you'll need to follow our return procedure.
What if I receive the wrong item?
We're sorry for the inconvenience. Contact us immediately, and we'll arrange a replacement at no additional cost.
Sizing & Fit
How do I choose the correct shoe size?
Use our size guide and measure your foot length for the most accurate fit.
Do your shoes fit true to size?
Most of our shoes fit true to size. Product pages will indicate if a particular style runs larger or smaller.
Is there a size chart available?
Yes. A detailed size chart is available at the bottom of this page in the Size Chart section
What should I do if I'm between sizes?
If you're between sizes, we generally recommend choosing the larger size for greater comfort.
Do you offer wide-fit shoes?
Selected styles are available in wider widths. Check the product description for availability.
Are your shoe sizes US, UK, or EU?
Our website primarily displays US sizes. Size conversions are available in the size chart.
Can I exchange shoes for a different size?
Yes, subject to stock availability and our exchange policy.
How can I measure my foot at home?
Stand on a sheet of paper, trace your foot, measure from heel to longest toe, and compare it with our size chart.
Do different shoe styles fit differently?
Yes. Dress shoes, sneakers, loafers, and boots may fit slightly differently depending on their design.
What if the shoes don't fit?
If the shoes are unworn and in their original condition, you may exchange or return them according to our return policy.
Returns & Exchanges
What is your return policy?
You may exchanged eligible items in their original condition within our return period.
How many days do I have to return an item?
Returns are accepted within 14 days of delivery.
How do I start a return?
Contact our customer service with your order number, and we'll guide you through the process.
Can I exchange my shoes?
Yes. Exchanges are available for a different size or another product, subject to availability.
What items are non-returnable?
Items showing signs of wear, damaged due to misuse, or missing original packaging may not be eligible for return.
Do I need the original packaging for returns?
Yes. Please return shoes in their original box with all included accessories.
How long does the exchange process take?
Most exchanges are completed within 5–7 business days after we receive your return.
Products
What materials are used in your shoes?
Our shoes are crafted from premium materials, including genuine leather, suede, and high-quality textiles, depending on the style.
Are your shoes made of genuine leather?
Most of our styles are made from genuine leather. Material details are listed on each product page.
How should I care for my shoes?
Clean regularly with a soft cloth, use the appropriate leather care products, and store them in a cool, dry place.
Are your shoes waterproof?
Some of our shoes are water-resistant rather than fully waterproof. We recommend avoiding prolonged exposure to water.
Do you sell vegan-friendly shoes?
Some styles use synthetic materials. Check the product description for material details.
How often do you release new collections?
We introduce new collections throughout the year, including seasonal arrivals and limited editions.
Are the product photos accurate?
Yes. We strive to ensure our images accurately represent each product. Slight color variations may occur due to screen settings.
Which shoes are best for all-day comfort?
Our COMFORTECH collection feature cushioned insoles, lightweight construction, and flexible soles designed for extended wear.
Do you offer shoe accessories?
Yes. We offer shoe care products, insoles, laces, socks, belts, and other accessories.
Payments & Account
What payment methods do you accept?
We accept major credit and debit cards for in-store pickup, and cash on delivery for online delivery,
Do you offer gift cards?
Yes. Gift cards are available in-store.
Do I need an account to place an order?
No. Guest checkout is available, although creating an account allows you to track orders and save your information.
Will I receive an order confirmation email?
Yes. You'll receive an order confirmation immediately after your purchase.
How can I contact customer support?
You can reach us via email info@florsheim-lb.com , phone 01282283, WhatsApp 03 787852, or through the contact form on our website. Our team will respond as quickly as possible.
Size Guide
Men's Size Guide
Why use a shoe size chart? When buying any shoe, getting the right size is the key to fully enjoying your new purchase. The best way to ensure that is to use a shoe size chart. Taking time to use the shoe size chart is your best first step in any new shoe purchase.
Men's Size Guide
To measure your feet, first measure from the heel to the tip of your longest toe. Then, use the conversion tables to find the closest measurement in mm. Next, measure the widest part of your foot and match it to the width chart.
For accurate results, flatten your foot and shift your weight forward, and try measuring later in the day when your feet are naturally expanded. If you're between two sizes, choose the larger one.
Keep in mind, athletic shoes usually run half a size larger than dress or casual shoes, so if you're a size 10 in athletic shoes, you'll likely be a 9.5 in dress or casual shoes.
